None of this is complicated, but skipping it is the most common reason for confusion or disputes at delivery. Five minutes now saves a headache later.
1. Take your own photos
Before the carrier team arrives, walk around your car and take clear photos — all four sides, the roof, and any existing dents or scratches. Our team will also photograph the condition before loading, but having your own timestamped copy is good practice for both sides.
2. Keep fuel low but not empty
A quarter tank is enough. Carriers don't need a full tank for loading/unloading, and less fuel means less weight and less risk.
3. Remove personal items and valuables
Transport insurance covers the vehicle, not loose belongings left inside it. Clear the glovebox, boot and seats of anything personal — including toll tags, parking cards, and chargers.
4. Note any existing mechanical issues
If your car has a quirk — a slow leak, a dashboard warning light, a battery that needs a jump — tell the pickup team. It avoids confusion about whether something happened during transit.
5. Keep your documents ready
You'll need a valid ID and your vehicle's RC (registration certificate) copy at both pickup and delivery. Keep them handy rather than searching for them when the carrier arrives.
6. Deactivate toll/FASTag if needed
Not essential, but worth doing if you don't want the tag triggering charges while the car is on a trailer for a multi-day transit.
That's it. Handle these six things and pickup day is quick and straightforward. Book your transport whenever you're ready.